Nov 15 2010
Bizzare Brand Loyalty
I spend a lot of time thinking about branding. This is partly because I am really fascinated by the psychology of sales, but also just because I have way too much time on my hands. Anyway, a while ago I read a book called “Trading Up.” It was basically about how people will pay more for things they perceive to be “treating” themselves too. It might be the same product as something else, but if they perceive it as a treat, they’ll pay more. So, for instance, I might go to Starbucks and pay 5 bucks for the same coffee I could get up the street for less, but the Starbucks atmosphere, the smiling clerks, Nora Jones, and comfy couches all make me feel I am getting something special.
Anyway, all of this got me thinking about my own brand loyalties. Of course there are the standard things I have loyalty to, my perfume brand, my shampoo, my gym, Coffee Bean and Tea Leaf lattes, etc. But there are some other, really weird things I either have a rigid loyalty to or a disturbing lack thereof:
Strange Brand Loyalties
- Goya black beans
- Kerry Gold Irish butter
- Blue Diamond Almond milk
Strange Lack of Loyalty
- Morning news team: any of them will do, they are all obnoxious.
- Body Wash: despite my rigid love of my shampoo
- My car: A Honda. Although I love it, I would really drive just about any car that runs.
Some loyalties are to be expected… your favorite beer… your brand of sneakers… But others grow over time from sort of strange random co-dependence on products and good feelings you get from seeing them used. Anyone else?